Privacy Policy

1. Information We Collect

Anonymous Feedback

When users submit feedback through our platform, we collect only the message content. We do not collect any personally identifiable information such as names, email addresses, IP addresses, or device information from feedback submitters.

Dashboard Access

For dashboard functionality, we store:

• Randomly generated tokens for access control
• Feedback messages associated with each link
• AI generation usage counts
• Creation and update timestamps

2. How We Use Your Information

We use the collected information solely for:

• Providing the feedback collection service
• Displaying collected feedback in your private dashboard
• Generating AI-powered insights and analysis
• Managing usage limits and premium features
• Improving our service performance and reliability

3. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Data is stored on secure cloud infrastructure (Supabase)
• All data transmission is encrypted using HTTPS/TLS
• Database access is restricted and monitored
• Regular security updates and monitoring
• No data is stored on our local systems

4. Third-Party Services

We use the following third-party services:

5. Data Retention

We retain your data as follows:

• Feedback messages: Retained indefinitely unless deletion is requested
• Dashboard links: Active indefinitely unless deletion is requested
• AI processing logs: Automatically deleted after 30 days
• Payment records: Handled by Paddle according to their retention policy

6. Your Rights

You have the following rights regarding your data:

• Access: Request information about what data we have
• Deletion: Request deletion of your feedback links and associated data
• Correction: Request correction of any inaccurate information
• Portability: Request export of your feedback data

To exercise these rights, contact us at contact@feedbackme.ai

7. Cookies and Analytics

We use minimal tracking:

• No cookies are used for tracking or advertising
• Basic analytics to understand service usage patterns
• No personal information is collected through analytics
• You can disable JavaScript to prevent any analytics tracking

8. International Data Transfers

Your data may be processed in different countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by posting the new policy on our website and updating the "Last updated" date above.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us: